4 USER ASSISTANCE
Help is available throughout the system, in both the GUI and Web modules.
This chapter includes the following topics:
5.0 ALEPHINO USER GUIDE
The Alephino User Guide is your primary source for information about Alephino 5.0.
It is divided into modules. Some modules relate to a particular GUI (for example, Cataloging) and some modules explain a function available in several GUIs (for example,Search) or a topic (for example, Authorities). The User Guide describes the functions and options available, and provides step-by-step instructions for completing tasks in ALEPHINO.
You can access the User Guide from the ALEPHINO Web Services menu. After signing in, click Manual:
The User Guide's table of contents appears in the left-hand frame:
In order to read the guide sequentially, start with the General chapter, Overview section and select Go to next section at the end of each section. Note that at the bottom of the left frame, you can select Guide Menu to return to the Guide's main table
of contents, or Staff Menu to return to the Alephino Staff menu.
The right frame displays the Overview section of the module's chapter. The left frame displays the chapters in the selected module:
In order to read a specific section, click the section's link in the left frame.
Each module of the system has its unique chapter in the Web Guide.
Most sections of the chapters are written for the library staff working with ALEPHINO. These sections explain how to use ALEPHINO, some contain workflow diagrams showing an overview over specific processes. Some chapters additionally have asub-section which explains how to set up the module.
Among other things, the Setup sections include
help for various default settings (for example, in the INI file), tables and
printouts.
The General and Task Manager chapters provide important general
information that is useful for all modules.
GENERAL
- Overview
- User Assistance
- Libraries
- Using and Customizing Your GUI
- Triggers
- Version Check
- Setup (Client)
- Editing UNIX files
Task-Manager
- Overview
- Viewing a list of files
- Batch Log
- Setup (Client)
Each Web Guide section can be printed from the Browser when you click "Print...".
If you want to print the complete Web Guide, choose "Print all linked documents"in the Print dialog Window/ tab "Options" ( Internet Explorer).
The files are in the ../htdoc/aliadm_<lng>/guide_<lng> directory.
4.2 ONLINE-HELP
To access help in an ALEPHINO GUI, do one of the following::
- Press F1 from a highlighted menu entry:
- Click the Help button.
- Press F1 from the pane in focus.
- Click the question mark
and then on a screen element.
A typical Help topic looks like this:
The following sections explain some of the actions available on the Help window:
Viewing index entries
To use the index, click the Index tab:
Type a topic you want to find, or scroll through the list of index entries.
Click the index entry you want and then click Display.
Changing the interface language
The alephcom\tab\conv_lng.dat file lists the available languages
for the interface (for which there are GUI screens and Help
files). The first language in the list is the default language (that is, the
language that is displayed when the user activates a module).
The user can change the interface language at any time by right-clicking
the Tower of Babel icon 
in the bottom right-hand corner and selecting one of the available
languages from the pop-up menu.
4.3 WEB OPAC
In the Web OPAC, many of the screens contain simple instructions:
In addition, more general help is available by clicking the Help option
on the menu in the upper frame of the browser:
When the user clicks Help, the following window is displayed:
4.4 Exlibris Documentation Center and Support system
In the "Customer Center" (Authentication needed) you have the opportunity to communicate with qualified
support staff via our support ticket system (based on SalesForce). You will also find comprehensive information about Alephino in the Documentation center.
In case you still don't have access details (credentials) for customer center authentication pls. send a short note to alephino-support@exlibrisgroup.com