2 PATRON OVERVIEW


This chapter includes the following sections:

WHAT IS A PATRON?

In the Alephino system, a patron consists of several records that contain all the information pertaining to him.
  1. A global record contains personal information such as name and date of birth, as well as all patron ID information.
  2. One or more local records - A local record (Local Patron Information) is always attached to a global record. The local record represents the patron in his capacity as a patron of a specific sublibrary.
  3. One or more address records - An address record is attached to a global record. Each address record stores one of the patron's addresses. Different types of address records can be the student's dormitory address or his parents' address.
In order to work with any patron's record, to open a session with a patron, select the Patron tab:



THE PATRON TAB

The Patron tab is comprised of the "Patron Activity" root with four nodes and the "Patron Registration" root with three nodes.

Patron Activity
Patron Registration

THE PATRON BAR




The Patron bar includes the following six elements:
  1. The Patron icon .
  2. The Patron field where you enter the patron ID or patron barcode.
  3. The list button.
  4. The arrow button sends the value entered in the Patron field to the server.
  5. The display area shows the patron's name and ID/barcode.
  6. The New Patron icon on the far right.
The Patron Bar is only active when either the Patron Tab or the Loan Tab are open.

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2.1 CREATING A NEW PATRON

Click the New Patron icon on the Patron Bar to create a new patron.



An empty Global Patron Information form will be displayed. This form is also available by using the Ctrl+F7 hotkey or by selecting the menu entry Patrons / New Patron.



2.1.1 Regular Patron Registration

If the FastPatronRegistration flag in the Circ.ini file is set to N, the Global Patron Registration form will be displayed. This form has two tabs: Patron Information (1) and Patron Information (2).





Fill in the details and click Update. For a complete explanation of the Global Patron Information form, see section
2.7 Global Patron Information.

2.1.2 Fast Patron Registration

If the FastPatronRegistration flag in the Circ.ini file is set to Y, the following Patron Registration Form will be displayed.



This form registers a new patron in the system. The form contains fields pertaining to local patron information and address information, such as e-mail, zip code and telephone numbers, and local patron information such as patron sublibrary and status. The form does not contain fields relating to proxies and blocks (delinquencies).

The form's buttons are :

Update
If you have update privileges, you may change the information on this form. To do so, make your changes and click the Update button.

Save Defaults
Clicking this button will save the following values as defaults:

  1. Sublibrary
  2. Language
  3. Home Library
The next time the form is opened, the values that were in these fields when Save Defaults was clicked will be automatically loaded.

The form's editable fields are:

Barcode
This field is mandatory. The Barcode may be up to 20 alphanumeric characters.
Depending on the way your system administrator set up the system, you might be able to leave the Barcode field blank, and the system will fill in a value according to a predefined counter.

Pincode
This field is mandatory. The Pincode is used for verification, providing an additional security check beyond that provided by the Patron Barcode. It is one of the parameters used by the system to identify the patron when signing in to the Web OPAC.

Additional ID
An additional ID can be here create.

Name
This field is mandatory. The Name field will be built from a last name and a first name in the following manner:

The field name (global patron name) will be formed as follows:

Last Name, First Name (Last Name - comma - blank - First Name).

The first line in the address field new patron) will be formed as follows:

First Name Last Name (First Name - blank - last Name).

For institution names, only the Last Name field can be filled.

Each name may be up to 100 characters long.

Address
Fill in the patron's address information.

E-Mail
Fill in the patron's e-mail information. If this field is filled in, receipt, etc. can be sent per Email to the patron.

Click on to send an e-mail message to the patron. The patron's e-mail address will automatically be inserted in the To field.

Zip Code
Optional. Fill in the patron's zip code.

Date of Birth
Optional. Fill in the patron's date of birth.

Telephone 1 and Telephone 2
Optional. Fill in the patron's phone numbers.

Patron Sublibrary
This field is mandatory. The sublibrary entered in this field will be the sublibrary for which a local patron record (Z305) will be created for the new patron.

Patron Status
This field is mandatory. The status entered in this field will be the patron's status in the local patron record (Z305) that will be created for the new patron.

Language
This is the language to be used for correspondence with the patron.

Home Library
This is the patron's preferred sublibrary.

Global Notes
You may enter any additional information, such as special interests. You may enter up to 100 characters in each field.

After the Update button is clicked, all of the patron's records (Global information, Address, Sublibrary) will be created. The records are created based on the values supplied in the form and the default values described below.

When a new patron has been registered, the record is automatically displayed in the Patron panes (for verification and for adding local records).

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2.2 OPENING A PATRON RECORD

Enter a patron's ID, barcode or additional ID in the Patron bar's Patron field



and click .

Note: When you call by patron ID, enter a ! at the end, so that the system knows, that the nummer is a Patron ID. If you don't enter a exclamation mark, Barcode number and Patron ID won't be differed, and the system searches barcode number at first. When no patron will be found, the system will search Patron ID.

Call by barcode number or Patron ID:



Call by patron ID:



There are several ways to do this:
  1. Type the ID or barcode in the Patron field.
  2. Scan in the barcode.
  3. Select a patron from the Patron List. The Patron List is invoked by clicking the Patron List icon. on the Patron bar.

2.2.1 The Patron List



The Patron List offers a number of options to search for patrons:

Sort by
It is possible to sort the list by patron name, patron ID or patron barcode number.

Display Local Patrons Only Only patrons with local patrons information
To display only those patrons that have local records, that is for specific sublibraries, select this option. To display all patrons leave this option blank.

Enter Starting Point
Jump to a particular point in the list by typing in text in the space provided and pressing Enter. Text for Patron ID and Barcode can only be entered in capital letters.

Buttons

The following buttons are available on this screen:

Select
To select a patron, highlight the entry and click the Select button.

Search
Click keywords and enter a search word to find the patrons list by entering keywords.

Once a patron has been called up the screen will be populated with the patron's information. This information remains on the screen until the end of the patron's session.



The patron's name, patron ID and barcode will appear on the Patron bar.



The patron's current cash balance; number of current loans, cash, hold requests, routing lists and advance bookings.



In the example below, the Local Patron Information node was selected from the Patron tab. The Local Patron Information tab is displayed in the upper pane:



The lower pane displays detailed information of the line that is highlighted in the upper pane. This information can be edited and updated. In the example below, the Local Patron Details tab is shown:


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2.3 UPDATING A PATRON RECORD

Open a patron record as described in section
2.2 Opening a Patron Record. Enter your changes in any of the tabs. Note that generally changes are only made in the lower pane.After making the changes, click Update to save them.

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2.4 DUPLICATING A PATRON RECORD

To duplicate a patron record, highlight the Duplicate Patron entry under the Patrons main menu or use the Ctrl+F10 hotkey.



The Global Patron Information form will be displayed for you to edit.

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2.5 DELETING A PATRON RECORD

To delete a patron record, highlight the Delete Patron entry under the Patrons main menu or use the Ctrl+F11 hotkey.



You will receive a prompt asking if you are sure you want to delete.

The system will not delete a patron who owes money, has outstanding loans. In the case of outstanding loans, you must first delete the loan transactions and then delete the patron record.

If a patron has outstanding Requests, the system will warn you, but you may still delete the patron record.

When the patron record is deleted, all of the information about the patron (address, hold and privileges, and so on) is deleted from all of the related sublibraries.

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2.6 CLOSING A SESSION WITH A PATRON

When you have finished working with the current patron, press F4. This will clear all information about the patron from the screen.

Entering and sending a new patron ID to the server also closes the previous patron's session.

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2.7 GLOBAL PATRON INFORMATION

The Global Patron Information pane has two tabs: Global Patron Details and Global Blocks and Notes.

Update
Click Update to save changes.

Refresh
In order to display values that come from counters(Web Service Module / Setup Services - Counter), click Refresh.

Letter
Click Letter to print a letter to a patron. You will be able to select from a number of letter formats defined by your Library. This function is also used to print the patron's circulation list and library card.

Check
Click Check to verify whether or not the patron is blocked from loaning items. If he is blocked the reason/s will be displayed.

Update Picture
Click Update Patron to add a new picture or update the current one. See below for more details.

2.7.1 Global Patron Details Tab



Open Date
Mandatory. This is the date that the global patron record was created. The date is filled in automatically by the system.

Update Date
Mandatory. This date is the last date the global patron information was changed. When creating a new patron, the Open Date and Update Date are identical. The date is filled in automatically by the system.

Patron ID
Mandatory. The patron ID may be up to 12 alphanumeric characters and it is a unique value. It is filled in automatically and cannot be changed.

Pincode
The pincode may be used for an additional security check beyond that provided by the patron barcode and may be used signing in to the Web OPAC.

Barcode
The patron barcode may be up to 20 alphanumeric characters and is a unique value.

Barcode Verification
This verification can be created here.

Name
Mandatory. The name may be up to 100 characters. Enter the name as it should appear in the alphabetical list of patrons. Many libraries use the format "Last name First name". For example, Smith John.

Title
Optional. This is the form of address, such as Ms. or Professor. The Title may be up to 10 characters.

Date of Birth
Optional. This field is set to 00/00/0000 by default.

Language
Mandatory. This is the language to be used for correspondence with the patron. If the Language field is left empty,the first entry from the drop-down list is filled in automatically.

Home Library
Optional. This is the patron's preferred sublibrary.


Click on , to send an e-mail message to the patron. The patron's e-mail address will automatically be inserted in the To field.



Patron Picture
A picture of the patron can be displayed in the patron record in the GUI. A file containing the picture (Format:*.jpg, *.jpeg, *.gif, *.bmp,*.jif, *.rle or *dib.) must be present on the relevant location on the server: Directory: ../data/photos/

Please note that the picture window is square. If the original picture is not, the picture is compressed to fit into the GUI picture window. For an optimal result use picture at a ratio of 1:1 (Width x Height)

A picture can be added or updated by clicking the Update Picture button. This opens the dialog box show below.



Clicking on the Browse button opens a dialog box which enables you to load a picture file from the local PC or from the network for preview.





After confirming by clicking OK, the new picture file is saved on the server in the bor_pics directory of the user library (for example, ../data/photos/).

The picture file is automatically renamed. The new name is <patron ID>.<original file extension>. For example, if a file such as "mypicture.jpg" is loaded for patron 123456, the new file will be "B123456.jpg". Note that at this point, all other picture files of that patron are deleted (for example, "B123456.gif").
When the system finds the file with the patron ID, the picture will be displayed.
When the system finds several files, it takes the first match it finds.
If User ID files are not be found, the anybody.jpg. file will be used as default by the system. If the file ist not in ../data/photos/ directory, the ..\alephcom\bmp\DefBor.gif file will be used by the system.

If patrons will be deleted (Web Service Module / Circulation Menu / Items / Deletion - Borrower Record), the pictures will not automatically deleted but.The pictures will not be displayed, because Patrons Ids are not in Alephino. If you want to delete the pictures, click the rolling eyes und use the Jobs report to delete the picture files:

JOB 000031 PURGE 2006/03/28 09:51:39 START
..
17: record deleted
23: record deleted
25: record deleted
28: record deleted
2006/03/28 09:51:40 33 records read
2006/03/28 09:51:40 4 records deleted
JOB 000031 PURGE 2006/03/28 09:51:40 END

2.7.2 Global Blocks and Notes Tab




All the fields in this tab are optional.

Global Block 1, 2 & 3
These are reasons why the patron may be denied privileges (loan, hold, etc.). One reason may be, for example, vandalizing property. When the patron tries to borrow an item, the system will check for blocks and if there are any, the reasons will be displayed to the librarian. The Block field consists of a 2-character code, and a note of up to 200 characters.

Global Note 1, 2 and 3
You may enter any additional information such as special interests. You may enter up to 100 characters in each field. Alternately, you may choose from a list by clicking the button to the right of the field.

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2.8 LOCAL PATRON INFORMATION

Local Patron Information determines the patron's circulation privileges.

2.8.1 Local Patron Information



The Local Information tab displays an overview of the patron's local registration records per sublibrary. Each line includes the sublibrary's code; the patron's status code and status name for the sublibrary; the date on which the patron's registration for the sublibrary will expire; and the last date that a circulation activity was registered.

The following buttons are available:

Delete
To delete the patron's registration record from a sublibrary, highlight the desired line and click Delete. You will be asked to confirm that you want to delete the local patron record. Click Yes.

Renew
Click Renew to renew the local patron's registration for the highlighted sublibrary. The Renew Local Patron Registration window will appear.



Click OK to accept the offered option for a new expiration date, or modify the date and click OK. The displayed expiration date is calculated according to Circulation parameter.

Lower Pane

The lower pane has three tabs: Local Patron Information, Local Blocks and Notes and Local Privileges. The tabs have the following buttons:

Update
View and modify local administrative information about the patron. Click Update to save changes.

Get Defaults
Default patron privileges have been defined by your Setup (Client) for each category of patron. After selecting a status for the patron, you may have the system automatically assign privileges and an expiration date by clicking Get Defaults.

Cancel
If you wish not to accept the changes you made, click Cancel.

2.8.2 Local Patron Details Tab



The following fields are available:
The Patron ID, Barcode, Title, Name and Sublibrary fields are for display only. The information may only be changed on the Global Patron Information tab.

Patron Status
Patron status is a category of patrons for which a default set of patron privileges have been defined by your Setup (Client). After selecting a status for the patron, you may have the system automatically assign an expiration date and privileges by clicking Get Defaults.

Expiration Date
This is the date until which the patron privileges in the selected sublibrary are in effect. You may assign an expiration date manually, or, as soon as you select a status for the patron, you may have the system automatically assign an expiration date by clicking Get Defaults.

Patron Type
This field specifies the type of patron and is for information purposes only. It does not affect the patron's ability to perform transactions.

Cash Limit
This is the maximum amount of money the patron may owe before he is prevented from borrowing additional items. If the patron attempts to borrow an item once this limit is reached, the system will block him and send an alert to the librarian saying that the patron owes money.

Web OPAC Message
The Web OPAC Message field allows communication with the patron through the Web OPAC. You can enter a message of up to 80 characters. There can be a separate message for each of the patron's local records.

The field can be edited both from the Web OPAC Message field in the GUI and the Message screen in the Web OPAC.

2.8.3 Local Blocks and Notes



Local Block 1, 2 and 3
Any block code you assign prevents the patron from performing certain transactions. The system blocks him and sends an alert to the librarian. The block code is displayed for the librarian's reference. The patron is prevented from performing transactions only at that specific sublibrary. This does not affect the other local records of this patron. If both the local patron and the librarian have override privileges, the librarian may override the restriction.

Local Block Note 1, 2 and 3
This field is optional. If you enter a note, it will be displayed along with the block code above whenever a patron is blocked. (See Local Block 1, 2 and 3 above). If you leave this field empty, the system will enter the block note as set in the table that defines block codes.

Local Block Date
This is the date until which the patron is prevented from various circulation activities.

Local Note 1, 2 and 3
This information is optional. Any note you enter will only be displayed here on the Local Blocks and Notes tab.

2.8.4 Local Privileges Tab



The patron's local privileges define the scope of activities that the patron can perform in the selected sublibrary. The privileges defined here will apply to the patron if he does not have blocks.

Loan
This field determines whether or not the patron may borrow material from the library.

Renewal
This field determines whether or not the patron may renew a loan. Note that an item may not be renewed if there is a hold request for it.

Hold Request
This field determines whether or not the patron may put a hold request on material from the selected sublibrary, provided the item is requestable.

Multiple Hold Requests
This field determines whether or not the patron may place more than one hold request for the same item.

Self loan (WWW OPAC)
If you select Yes, the patron can perform a loan from the WEB-Opac. This function is for libraries, which enables the user to loan items at non-opening hours.

Self return (WWW OPAC)
If you select Yes, the patron can perform a return from the WEB-Opac. This function is for libraries, which enables the user to return items at non-opening hours.

Override Privilege
The system automatically stops a patron from borrowing materials if there are blocks such as overdue items, or limitations such as having already taken on loan his quota of items. If you check Yes to Override Privileges, the librarian will still be able to loan material to the patron in spite of these blocks.

Late Return Ignored
If you check Yes, the patron will not receive a fine for returning material late and no late return message will be displayed.

Allow Hold on Available Item
This field determines whether or not the patron may place a hold request on an item that is available on an open shelf (that is, the item is not on loan).

User profile
You can determine if the patron may create some profile from the WEB-OPAC.

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2.9 ADDRESS INFORMATION

2.9.1 Address Information - Upper Pane



The Address Information tab displays the addresses available for the selected patron.

When a new patron is created and no address is entered, his name is taken as a default address.

The following buttons are available:

New
To add a new address for this patron, click New. The cursor will be positioned in the address field in the bottom pane. Enter the new address and click the Update button.

Duplicate
To make a copy of the highlighted address, click Duplicate. The details of the address will be displayed in the bottom pane. Modify the address and click Update.

Delete
To delete an address, highlight the address and click Delete. You will receive a prompt asking if you are sure you want to delete.

2.9.2 Address Details - Lower pane



The Address Details tab on the Address Information lower pane shows address information for the selected patron.

The following buttons are available:

Update
When you are finished filling in the form, click Update.

Delete
To delete the form without saving any changes click Delete.

This button is located to the right of the E-mail field. Click this button to send an e-mail message to the patron.

The following fields are available:

Name
The system will automatically fill in the name for you but you may change it if you wish. The way the name appears in this field is the way it will appear on letters to the borrower. Therefore, if the system displays the name with the last name first, you may wish to reverse the order and put the first name first (e.g. Jane Jones instead of Jones Jane ).

Address
Each line of the address may be up to 50 characters.

Zip code
The zip code may be up to 9 characters.

Email
The e-mail address may be up to 60 characters. Click the Button, to send an Email.

Telefon
There are four available fields for phone numbers (e.g. home, work,fax etc.) The telephone number may be up to 30 characters.

Valid from/to
Enter the dates between which this address is valid. If the address is valid indefinitely, then enter a very distant date such as 31/12/2099.

Address Type
Various types of addresses may be available, such as a permanent address and a mailing address.

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